Office Operations - High Scorers on the Office Operations scale usually:
- prefer jobs with clearly defined duties
- like to work with words and numbers
- are orderly and systematic
- value financial success and status
Business - Business people usually:
- see themselves as skilled with words
- seek careers where they can lead others
- enjoy convincing others to think the way they do
- can persuade others to buy their products
Social - High Scorers on the Social scale usually:
- care about the well-being of others
- get along well with people
- have strong verbal skills
- like to provide services for others
People in this occupation usually engage in these work activities:
- Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
- Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
- Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
- Compile, record, and code results or data from interview or survey, using computer or specified form.
- Review data obtained from interview for completeness and accuracy.
- Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.
- Assist individuals in filling out applications or questionnaires.
- Supervise or train other staff members.
- Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.
- Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
- Speaking - Talking to others to convey information effectively.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Service Orientation - Actively looking for ways to help people.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Writing - Communicating effectively in writing as appropriate for the needs of the audience.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
In 2018, the average annual wage in United States was $35,520 with most people making between $22,700 and $50,560
During 2016, this occupation employed approximately 194,700 people in United States. It is projected that there will be 205,700 employed in 2026.
This occupation will have about 1,100 openings due to growth and about 23,200 replacement openings for approximately 24,300 total annual openings.
- A high school diploma or its equivalent is the most common educational requirement for interviewers although many employers in health care prefer to hire those with some college background.
- Increasingly, familiarity or experience with computers is very important to employers.
- Once hired, interviewers usually receive on-the-job training under the guidance of a supervisor or experienced interviewer.
This is a list of jobs in which the workers share many of the same Interests, tasks, skills, knowledge, and education/training as this one.
- Customer Service Representatives - Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- Eligibility Interviewers, Government Programs - Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
- New Accounts Clerks - Interview persons desiring to open accounts in financial institutions. Explain account services available to prospective customers and assist them in preparing applications.
- Human Resources Assistants, Except Payroll and Timekeeping - Compile and keep personnel records. Record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports, and date of and reason for termination. May prepare reports for employment records, file employment records, or search employee files and furnish information to authorized persons.
- Receptionists and Information Clerks - Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
- Executive Secretaries and Executive Administrative Assistants - Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff.
- Secretaries and Administrative Assistants, Except Legal, Medical, and Executive - Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
- Insurance Claims Clerks - Obtain information from insured or designated persons for purpose of settling claim with insurance carrier.
- Insurance Policy Processing Clerks - Process applications for, changes to, reinstatement of, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.
- Office Clerks, General - Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.
To find added information about most of the jobs listed in CareerZone, go to the Occupational Outlook Handbook, published by the U.S. Department of Labor and available in most career centers and libraries.